Refund policy

Free 30-day returns

You may request a return within 30 days after receiving your item. This includes full-price and sale items. We provide a prepaid return shipping label at no cost. There is no deduction for return postage and no restocking fee.

How to return an item

Email support@belt2ass.co with your order number or other proof of purchase and the items you wish to return. We will provide a prepaid label, the correct return address and instructions. Send the item within 14 days after your return request, unless we agree a longer period. Contacting us helps arrange your free label; statutory cancellation does not require our approval.

For the additional voluntary return period beyond your statutory cancellation rights, items must be unworn, unused, with their tags and original packaging. These voluntary conditions do not restrict your statutory rights.

UK cancellation rights

For ordinary goods bought online, UK customers can cancel without giving a reason by telling us within 14 days after delivery. You then have another 14 days to return the goods. You may cancel by a clear statement sent to the email or business address below.

You may inspect and try an item as you would in a shop. Original packaging and intact tags are not a condition of statutory cancellation. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.

For a statutory cancellation of the whole order, we refund the product price and any standard outbound delivery charge. If you chose a more expensive delivery service, the additional amount above standard delivery need not be refunded. Standard delivery is currently free. Sale items have the same statutory rights as full-price items.

Faulty, damaged, incorrect or misdescribed items

Contact us with your order number and details of the problem. We will provide the remedy required by applicable law, which may include a refund, replacement or repair. We cover the necessary return postage. The voluntary 30-day window does not limit rights concerning faulty or misdescribed goods.

Refund timing

Refunds are issued to the original payment method. We normally issue refunds within 5–7 business days after receiving your return and always within the applicable statutory deadline. For UK statutory cancellation, we refund within 14 calendar days after being told of cancellation, but may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first.

We will notify you when the refund has been issued. Your bank or payment provider may take additional time to show it in your account. Contact us if you need help tracing a refund.

Exchanges

To change a size or style, return the original item under this policy and place a separate order for the replacement.

Other countries and statutory rights

The free 30-day return offer applies to our supported delivery destinations. Any mandatory consumer rights in your country apply in addition and are not restricted by this policy.

Contact

Trading name: Belt2ass (Belt2ass.co)
Business address: 45 Keats Road, Walsall, WS3 1DS, United Kingdom
Email: support@belt2ass.co
Phone: +44 7379 040504

Please use the return address supplied with your prepaid label for parcels.