Shipping & Returns

Dispatch location

Belt2ass is a UK-based trading business. Orders are dispatched directly from our overseas suppliers outside the United Kingdom. Our Walsall business address is not the dispatch warehouse.

Delivery destinations and costs

We offer free standard delivery to the destinations available at checkout. Enter your delivery address to check availability. Any optional paid delivery service and its total cost will be shown before you pay.

We cover import duties and import taxes on your order. You will not be asked to pay extra import charges on delivery. If a carrier requests payment, contact support@belt2ass.co so we can arrange payment or reimburse an import charge you have paid.

Processing and delivery estimates

Orders are normally processed within 1 business day. Business days exclude weekends and public holidays.

• European Union: estimated transit time of 5–7 business days after dispatch; approximately 6–8 business days including processing.
• United Kingdom and other supported destinations outside the European Union: estimated transit time of 5–10 business days after dispatch; approximately 6–11 business days including processing.

These are estimates, not guaranteed delivery dates. We will contact you if we become aware of a significant delay. Please contact us if your order has not arrived within the estimated range. We remain responsible for delivery and your statutory rights are unaffected.

Tracking

Shipped orders include tracking. Tracking updates may take 2–3 days after dispatch to appear.

Free 30-day returns

You can request a return within 30 days after receiving your item, including sale items. We provide a prepaid return label and return instructions at no cost. We do not deduct return postage or charge a restocking fee.

Email support@belt2ass.co with your order number so we can supply the correct return address and label. Please use the address provided with your return instructions. This does not make statutory cancellation rights conditional on our approval.

Refunds go to the original payment method. We normally issue refunds within 5–7 business days after receiving the return, and always within the applicable statutory deadline. Your payment provider may take additional time to display the refund. Full conditions and cancellation rights are in our Refund policy.